Refund Policy:
Vital Sports Medicine

1. Overview (Our Mission Parameters)

 

Because all of our products are Print-on-Demand (POD), they are custom-made specifically for you once you place an order. This means we cannot accept returns or exchanges for reasons outside of our control (like ordering the wrong size or simply changing your mind).

However, your satisfaction with your vital gear is our priority. If there is an issue with the product itself, we are here to help.

 

2. Conditions for Refund or Replacement (When We Deploy Corrective Action)

 

We offer a free replacement or full refund only if one of the following issues occurs:

1. Damaged Product: The item arrives broken, ripped, or visibly flawed.

2. Manufacturing Error: The wrong item, size, or color was sent to you (e.g., you ordered a black mug and received a white shirt).

3. Print Error: The design is misaligned, faded, or incorrect due to a production issue.

We require photo proof of the error or damage.

 

3. Non-Returnable Items (Reasons We Cannot Accept Returns)

 

We cannot offer refunds or replacements for the following:

• Buyer’s Remorse: You simply don't want the item anymore.

• Sizing Issues: You ordered the wrong size (we provide detailed size charts, and recommend you consult them before placing an order).

• Customer Input Errors: Mistakes in the custom text you provided (e.g., a typo in your name or title). Please double-check your personalization!

• Minor Color Differences: Slight variations in color due to monitor settings or production batches.

 

4. How to Request a Refund or Replacement (The Reporting Procedure)

 

1. Contact Us Immediately: Send an email to [Insert Support Email Here] within 14 days of receiving your order.

2. Provide Proof: Include your Order Number, a clear description of the issue, and high-quality photos showing the damage or error.

3. Assessment: We will review the evidence and contact you within 3-5 business days with our decision.

4. Resolution: If approved, we will arrange for a replacement to be sent out at no charge, or issue a full refund to your original payment method.

 

5. Cancellations and Modifications (Abort Mission?)

 

Because production begins very quickly after an order is placed, cancellations or modifications (like size or address changes) are generally not possible. If you need to make a change, contact us within 1 hour of placing your order, and we will attempt to intercept the order, but we cannot guarantee success.